Frequently Asked Tickets About Arts Ticket Ordering

In an effort to provide you with an easy and more convenient ticket buying experience, SAAS has partnered with Brown Paper Tickets (BPT), a leader in online ticketing.  Many small venues and non-profits around town use BPT.

We wanted to provide our community with a more convenient option to purchase tickets to our shows.  In addition to purchasing tickets at your own convenience, you will also get to pick your own seats (in the Seattle Academy theatre), and have the option to print tickets at home.  For us, it means a streamlined process and the chance to provide our families with an even better customer service experience.

Tickets for Fall trimester shows will be available to families of cast members in early September and open to the larger SAAS community on September 17.  Families of students in the various productions will receive an email with a password that they need to use in order to purchase presale tickets.  

Tickets for Winter trimester shows will be available to families of cast members in December and open to the larger SAAS community on January 8, 2019.

Tickets for Spring trimester shows will be available to families of cast members in early March and open to the larger SAAS community on March 25, 2019.

Online ticket sales will end four hours before show time.  Any available tickets will be sold at the door. Tickets can be purchased at the door with by cash or check only.

Yes, there is a fee added to your tickets which covers the credit card processing fee and a convenience charge. You will find that the fees are low when compared to many other online ticketing services – a $10 ticket will cost $11.34 through BPT.

You will still have the option to purchase tickets in-person at the Arts Center office. You or your child can drop by during school hours to buy tickets. In person purchases can be made with cash or check only. Ticket purchases cannot be made by phone or email (except for wheelchair and handicapped accessible seating).

In order to make sure that those seats remain available for those who need them we have chosen to make them available through the box office directly. Families can call or email to reserve these tickets and either have them held at Will Call or tickets can be mailed.

Refunds can be processed through BPT up to 48 hours prior to the show. Within 48 hours of the show, tickets will be refunded on a case-by-case basis by SAAS. Physical tickets may be sold, traded, or given to other families if you want to make your own arrangements.

Tickets for these shows will also be available on BPT.  Tickets for these shows will be general admission so you will not have the ability to choose your seats.  Since this is a smaller theatre and runs of shows are often shorter, we encourage you to buy your tickets early.

You do not, but if you plan to attend multiple events you may want to setup an account to speed through the buying process even quicker.  An account is also helpful if you happen to lose your tickets or need to reprint them.

If tickets are no longer available through BPT, you can call the box office and ask to be added to the waiting list.  While there are no guarantees, we are often able to accommodate everyone on the waiting list.  We release seats 10 minutes prior to the start of the show and ask people on the list to wait until that time for box office volunteers to provide you with a seat.

According the BPT website, they use “the industry standard 256-bit Secure Sockets Layer (SSL) encryption for all transactions. You should also see a lock symbol somewhere on the edge of your browser window for any secure pages you view. Clicking that icon will pull up our security certificate. We currently use a third-party company called Thawte Communications to verify that all transactions are secure. You can visit their website at http://www.thawte.com for more information.”

BPT is responsible for digitizing the seating chart and while it doesn’t look like our “bowl-style” seating, it does fully correspond to our seating chart and if you run your arrow over the individual seats you can see the section, row, and seat number of a particular seat.  A picture of our seating chart is available on each production’s page.  This will give you a better visual of how your seat is actually oriented in our theatre.  Remember, the black bar at the top of the chart is the stage.

If you have questions about using the website or issues related to your account, you will want to call BPT’s 24/7 customer service at 1-800-838-3006. If you have questions about SAAS productions, ticket availability, waiting lists, or accessible seating you can call the box office at 206-323-6600.